Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

New Features

The following new features and updates are included in this release. Not all features are available to customers using older versions.

•Release 2018.3.1

•Release 2018.3

•Legend

Release 2018.3.1

Feature	Description	*	Help Topic Link
ISM-EPM Connector	The ISM-EPM Connector is enhanced to support database import mappings for Infrastructure Business Objects such as Mobile Devices, Monitor, Printer, Router, Switch, UPS, Video Conference, and Phone. Prior to 2018.3.1 release, database import mapping was supported only for Computer Business Object.	C	ISM-EPM Connector

Release 2018.3

Feature	Description	*	Help Topic Link
Responsive User Interface for Form Offering	Form Offering is enhanced to display in Responsive User Interface.	C	Customizing the Responsive User Interface
Option to switch between responsive and non-responsive Form Offering User Interface	Option is provided for the user to switch between responsive and non-responsive UI of Form Offering. Select or clear the Show Responsive Business Object Form check box in the SETTINGS page from the Responsive User Interface to switch between the different User Interfaces.	A	Customizing the Responsive User Interface
Auto-complete search bar in Responsive User Interface page	The search bar in the Responsive User Interface page is enhanced to support auto-complete text.	A	-
Increased performance with Rest API	Saving responsive Form Offering is now faster as it takes optimal time to save due to the use of Rest APIs.	A	-
Enhanced Workflow UI	The Workflow UI has been enhanced, the Workflow components have a new look and feel and are also re-grouped under - Automation, Action, Integration, and Controls.	A	Using Workflows
Dashboards	The Donut chart is enhanced to display chart summary within the donut when the Donut Degree is greater than 40.	C	Using the Dashboard Center
Localization	Polish is now available as an out-of-the-box translation for Service Manager. When selected, not only will the text be available in Polish, also the correct country date format is applied.	A	Setting Up Languages
FedRAMP	New features in accordance with the Federal Risk and Authorization Management Program (FedRAMP) that are compliant in Service Manager.	A	FedRAMP Configurations
Rest API	New set of intuitive and customer definable APIs to perform Create, Update, and Retrieve operations on the business objects of Service Manager.	C	Rest API
ExecuteSavedSearch System Function	New system function to return results of a saved search for a particular field.	A	ExecuteSavedSearch

* See Legend below.

Legend

A	This feature automatically appears upon upgrade; usually smaller enhancements that do not disrupt daily use for existing customers.
C	This feature is immediately available to all customers but must be specifically configured.
M	This feature is not available to existing customers and must be manually configured. This is typical of certain types of metadata changes that could adversely affect existing deployments. This content may be available as a package in the Ivanti App Store.
N	This feature immediately available to new installations and not to existing customers.
P	This feature is restricted to, and relevant for, on-premise deployments only.
S	This feature is restricted to, and relevant for, Cloud deployments only.